Network Settings

In order to ensure the best experience possible with your Cabasse connected solution, we recommend that you check your network connection and configuration. For optimal results with your Cabasse connected system, please refer to the steps below:

 

• Prefer a wired/ethernet connection for optimal network performance.
• Wi-Fi: depending on the distance between your speaker and your Wi-Fi router, prefer using the 5Ghz Wi-Fi frequency band for short distances (<10m). Use 2.4 GHz at a longer distance from your router (>10m).
• The Wi-Fi router connection can become a source of issues after an update or a power outage: reboot your equipment frequently (speakers and router) once a month to maintain a stable Wi-Fi connection.
• If you happen to have many connected devices in your network, please prefer using a dedicated router for your Cabasse product(s). Enclosing a network within your network will allow you to isolate your Cabasse products and therefore prevent any potential IP conflicts and connectivity issues.

 Advanced Network Settings

We also recommend to use the advanced settings as follow while setting up your Cabasse products in your network environment :

 

1. Use a faster multi-band router than the one provided by your Internet Service Provider (Wi-Fi 6 router; Orbi, Gigabit Ethernet..)
2. Router configuration :

• Make sure that your router has DHCP active (Only 1 should be active)
• Make sure that your router's Wi-Fi channels are in automatic mode
• Disable IPv6 
• Use encryption in WPA2 
• Disable any firewalls or proxies.
• Use more reliable DNS servers (1.1.1.1) or turn them on automatically:
• If you have issues with your Cabasse product not being visible on your network, make sure that your router is not blocking mDNS (aka Bonjour) traffic, Also if mDNS traffic is filtered make sure that the following mDNS entries are authorized. _awox-api._tcp _cabasse-api._tcp _awox-zone._tcp _horizon-api._tcp _tidalconnect._tcp _spotify-connect._tcp _airplay._tcp _raop._tcp _http._tcp Particularly Aruba routers may have to be configured specifically. Make sure also that UPnP is not blocked by you router.

Reposition your speaker

Be sure the system is receiving a strong Wi-Fi signal. To connect to your network, your system must be within the range of a wireless router or access point. The Wi-Fi indicator on your system glows solid white when connected. If it's not white, try moving the system closer to the router or to a different area where the Wi-Fi signal may be stronger. Wireless signal range from your router can be reduced by obstructions, like walls and doors. Try relocating your speaker—or just rotating it—then check if the Wi-Fi signal reception improves.

Determine if there are more than eight Cabasse systems on the same network

Typical home Wi-Fi networks support at least 8 Cabasse systems. However, this number can vary based on different factors, such as the capabilities of the router/access point or network bandwidth used by other devices. If you are using more than 4 Cabasse systems, consider connecting some of your Cabasse systems with an Ethernet cable (for applicable systems) to improve wireless performance of other systems.

Verify if other devices on your network are using too much bandwidth

When a device is active on your network, it uses some of the available bandwidth of your router. Some tasks use more bandwidth than others—like video streaming, gaming, video calls, data backups, etc. If some of your devices are performing these tasks, bandwidth can decrease for other devices. Turn off any device or app that might be using a lot of bandwidth, then check if performance improves. (Tip: If possible, please use an Ethernet cable instead of Wi-Fi to connect high-bandwidth devices to your network. This will free up wireless bandwidth available for devices that need to be connected wirelessly.)

Reboot your router

• Routers need to be reset from time to time. Disconnect power from the router for 30 seconds, then wait for it to power up and re-connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
• Install any updates for your router. In the router settings menu, there is typically an option to check for updates. If updates are available, install them to ensure the router is running with the latest available version.

If using a dual-band router, try the alternative Wi-Fi band

On routers that offer 2.4 and 5.0 GHz bands, try connecting to a different band. For example, if connected to your router's 2.4 GHz network, try to connect to your router's 5.0 GHz band-- or vise-versa. If the issue is only present on one band, there might be interference on that band. Try to reduce or keep clear of potential sources of interference (i.e. cordless phones, microwaves or baby monitors on 2.4 GHz) or, if possible, use the band without interference.

In your router settings, select a different channel

If multiple wireless devices on the network are communicating on the same channel, it can affect how effectively those devices transmit and receive data. Log in to your router settings and select a different channel such as 1, 6, or 11 as these channels do not interfere with each other. If you don't notice a difference, you can always change back to the original channel.

 

Determine if a limit has been set for the number of devices that be connected to your router. In your router settings, check if the router is set to only allow up to a certain number of devices to connect to the network (this setting is often labeled DHCP Limit/Range). If there is a limit, remove or increase it to accommodate the number of devices that will be on the network.

Determine if the issue is related to your router firewall configuration

IMPORTANT: Firewalls provide protection between a network and the Internet. Before trying this suggestion, consider whether or not it is safe to temporarily disable the firewall. If there are no concerns, try the following.

Log in to your router and, in the router settings, disable the router firewall. If performance improves while the firewall is disabled, the issue could be related to the firewall configuration. Re-enable the firewall, then review the available firewall settings in your router menu.

Check for any sources of wireless interference

It's possible that interference from other wireless devices is affecting the wireless functionality of your product. Check for other wireless devices in the area of your product  (i.e. another router, cordless phone, wireless printer, smart TV, etc.). To determine if a device might be interfering, try unplugging its power cord or disabling Wi-Fi on the device. If the issue is resolved when a particular device is removed, try placing that device farther away from your product, if possible. Additionally, if the device has a wireless channel setting, try a different channel.

Determine if a mobile hotspot is in use

Compatibility with hotspot devices can vary. While some may work, hotspots are not guaranteed or recommended due to their limited or inconsistent functionality. Try the system on a home network to determine if the hotspot is the issue.

In case of a poor Wi-Fi signal, try using a Mesh network extender

Wi-Fi extenders and power line adapters can help to extend the network range into areas of poor connectivity. Wi-Fi extenders connect to the Wi-Fi network and are placed about halfway between the router and the area where connectivity is desired. Power line extenders are a pair of adapters that allow connectivity using the existing electrical wiring in a home: One adapter connects to the router and a nearby power outlet; the other adapter connects to an outlet in the area where connectivity is desired and, depending on the adapter, provides either Ethernet or wireless connectivity.

Consider hard-wiring your Cabasse system 

Even though connecting your system via Wi-Fi is often the preferred method, some setup configurations may connect more easily via Ethernet.

Connecting your system with an Ethernet RJ45 cable will ensure a more stable and robust network connection.